All outbound emails are now being delivered and we are currently not seeing any intermittent issues.
The emails that are backed up in the upstream servers should be clearing emails out from the queues now. If necessary, flush the queues to start the delivery process. If you continue to see issues, please contact support at support@mailchannels.com.
We will post a postmortem as soon as possible.
Posted Mar 02, 2023 - 03:05 PST
Monitoring
A fix has been implemented. We are now monitoring the service for any issues.
The emails that are backed up in the upstream servers should be clearing emails out from the queues now. If necessary, flush the queues to start the delivery process. If you continue to see issues, please contact support at support@mailchannels.com.
Posted Mar 02, 2023 - 02:43 PST
Update
We are continuing to investigate the issue.
Posted Mar 02, 2023 - 01:06 PST
Investigating
We are investigating reports of intermittent SMTP connection failures in our outbound service.
Posted Mar 01, 2023 - 23:53 PST
This incident affected: Outbound Filtering (SMTP Service).