Resolved -
We have now identified and resolved the performance issues with the Reseller API.
If you have any questions or concerns, please contact MailChannels Support (support@mailchannels.com)
Sep 20, 16:14 PDT
Investigating -
Our automated systems have detected possible performance issues with the Reseller API. We are currently investigating and will provide an update soon.
Sep 20, 16:05 PDT
Resolved -
The issue has been resolved as of 12 PM PST. Unfortunately, we haven't been able to restore the logs between 3:20 AM PST and 12 PM PST. The impact components are the dashboard and logs in the cloud console. There has been no impact on email deliveries. If you have any specific questions about the issue, please reach out to support@mailchannels.com.
Rest assured, we are looking at ways to improve the resiliency of the system.
Sep 20, 15:22 PDT
Identified -
The issue has been identified and a fix is being implemented.
Sep 20, 14:57 PDT
Investigating -
We have identified an issue with the cloud console. The logs are unavailable in the cloud console. We are still fixing the issue. We will update the impact of this issue once we have a solution in place.
Sep 20, 09:27 PDT