MailChannels Status

All Systems Operational

Outbound Filtering Operational

SMTP Service Operational

Host Console Operational

Reseller API Operational

Inbound Filtering Operational

SMTP Service Operational

Domain Console Operational

Inbound API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Outbound Filtering - SMTP Connection Latency

Fetching

Outbound Filtering - Average SMTP Delivery Latency

Fetching

Inbound Filtering - Average SMTP Session Duration

Fetching

Past Incidents

Nov 23, 2020

Inbound Service - Logs Ingestion

Resolved - The issue has now been resolved.

This happened while we were upgrading one of the components that are responsible for pushing logs to our log cluster. Unfortunately, due to a misconfiguration, the logs between 21:20 and 21:40 UTC did not make it to the cluster. There was no impact on email delivery. We have the logs for this period available to us. If you need any assistance, please reach out to support@mailchannels.com and they will help.
Nov 23, 14:47 PST

Monitoring - A fix has been implemented and we are monitoring thee results.
Nov 23, 13:55 PST

Investigating - We are currently investigating an issue where the inbound service logs are not being processed. We are working on fixing the issue.
Nov 23, 13:36 PST

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

Intermittent Outbound SMTP Authentication Failure

Resolved - This incident has been resolved. There are no further issues.

If you need assistance with anything, please feel free to reach out to support@mailchannels.com
Nov 20, 16:06 PST

Monitoring - We have identified the issue and a workaround has been implemented. We are continuing to monitor.
Nov 20, 15:03 PST

Investigating - We are currently investigating elevated levels of outbound smtp authentication failures.
Nov 20, 12:54 PST

Reseller API Degradation

Resolved - We have now identified and resolved the performance issues with the Reseller API.

If you have any questions or concerns, please contact MailChannels Support (support@mailchannels.com)
Nov 20, 10:56 PST

Update - Our automated systems have detected possible performance issues with the Reseller API. We are currently investigating and will provide an update soon.
Nov 20, 10:52 PST

Investigating - Our automated systems have detected possible performance issues with the Reseller API. We are currently investigating and will provide an update soon.
Nov 20, 10:52 PST

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

Emergency Maintenance on Swiss Outbound Filtering

Completed - The scheduled maintenance has been completed.
Nov 11, 10:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:00 PST

Scheduled - Our Swiss network provider is doing emergency maintenance on core network equipment. Outbound filtering via smtp.mailchannels.ch may be intermittently unavailable starting at 9:00 AM Pacific Time, the maintenance is planned to take around 90 minutes.

Our main outbound filtering endpoint, smtp.mailchannels.net, will not be affected.
Nov 11, 07:41 PST

Nov 10, 2020

No incidents reported.

Nov 9, 2020

No incidents reported.