Help Center Login Severity Levels
Partially Degraded Service
Uptime over the past 90 days. View historical uptime.
MailChannels Outbound Filtering - SMTP Service ? Operational
90 days ago
100.0 % uptime
Today
MailChannels Host Console ? Operational
90 days ago
100.0 % uptime
Today
Reseller API ? Degraded Performance
90 days ago
99.9 % uptime
Today
MailChannels Inbound Filtering - SMTP Service ? Operational
90 days ago
99.98 % uptime
Today
MailChannels Inbound Filtering - Domain Console ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
MailChannels Outbound SMTP Connection Latency ?
Fetching
MailChannels Outbound Average SMTP Delivery Latency ?
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MailChannels Inbound Average SMTP Session Duration ?
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Past Incidents
Feb 17, 2020

No incidents reported today.

Feb 16, 2020

No incidents reported.

Feb 15, 2020
Intermittent authentication failures in the reseller API.
Resolved - We have identified the root cause of the performance issue, and we have increased timeouts in services which rely on the affected authentication component as a workaround. The reseller API response times may continue to be higher than normal while we work on a permanent fix to the performance issue.

If you have any questions or concerns, please contact MailChannels Support (support@mailchannels.com).
Feb 15, 17:06 PST
Update - The problem appears to be caused by delays in one of the authentication components, which are causing the authentication attempts to time out intermittently. We are continuing to investigate to find a root cause.
Feb 15, 12:34 PST
Investigating - Some Reseller API requests are failing to authenticate. We are currently investigating the issue.
Feb 15, 10:00 PST
Reseller API Degradation
Resolved - We have now identified and resolved the performance issues with the Reseller API.

If you have any questions or concerns, please contact MailChannels Support (support@mailchannels.com)
Feb 15, 06:34 PST
Update - Our automated systems have detected possible performance issues with the Reseller API. We are currently investigating and will provide an update soon.
Feb 15, 06:32 PST
Update - Our automated systems have detected possible performance issues with the Reseller API. We are currently investigating and will provide an update soon.
Feb 15, 06:32 PST
Update - Our automated systems have detected possible performance issues with the Reseller API. We are currently investigating and will provide an update soon.
Feb 15, 06:32 PST
Update - Our automated systems have detected possible performance issues with the Reseller API. We are currently investigating and will provide an update soon.
Feb 15, 06:32 PST
Investigating - Our automated systems have detected possible performance issues with the Reseller API. We are currently investigating and will provide an update soon.
Feb 15, 06:32 PST
Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020
Outbound Cloud Console Degraded Performance
Resolved - We have identified and fixed the issues with the outbound cloud console.
Feb 10, 01:50 PST
Investigating - Severity Level: 3

Our automated systems have detected possible performance problems with the outbound cloud console. We are currently investigating.
Feb 10, 01:50 PST
Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020
Outbound Cloud Console Degraded Performance
Resolved - We have identified and fixed the issues with the outbound cloud console.
Feb 7, 18:34 PST
Investigating - Severity Level: 3

Our automated systems have detected possible performance problems with the outbound cloud console. We are currently investigating.
Feb 7, 18:29 PST
Outbound Cloud Console Degraded Performance
Resolved - We have identified and fixed the issues with the outbound cloud console.
Feb 7, 07:50 PST
Investigating - Severity Level: 3

Our automated systems have detected possible performance problems with the outbound cloud console. We are currently investigating.
Feb 7, 07:48 PST
Feb 6, 2020
Outbound Cloud Console Degraded Performance
Resolved - We have identified and fixed the issues with the outbound cloud console.
Feb 6, 21:12 PST
Investigating - Severity Level: 3

Our automated systems have detected possible performance problems with the outbound cloud console. We are currently investigating.
Feb 6, 21:05 PST
Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

Feb 3, 2020

No incidents reported.

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