All Systems Operational
Outbound Filtering Operational
SMTP Service ? Operational
Host Console ? Operational
Reseller API Operational
Inbound Filtering Operational
SMTP Service ? Operational
Domain Console ? Operational
Inbound API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Outbound Filtering - SMTP Connection Latency ?
Fetching
Outbound Filtering - Average SMTP Delivery Latency ?
Fetching
Inbound Filtering - Average SMTP Session Duration ?
Fetching
Past Incidents
Nov 23, 2020
Resolved - The issue has now been resolved.

This happened while we were upgrading one of the components that are responsible for pushing logs to our log cluster. Unfortunately, due to a misconfiguration, the logs between 21:20 and 21:40 UTC did not make it to the cluster. There was no impact on email delivery. We have the logs for this period available to us. If you need any assistance, please reach out to support@mailchannels.com and they will help.
Nov 23, 14:47 PST
Monitoring - A fix has been implemented and we are monitoring thee results.
Nov 23, 13:55 PST
Investigating - We are currently investigating an issue where the inbound service logs are not being processed. We are working on fixing the issue.
Nov 23, 13:36 PST
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved. There are no further issues.

If you need assistance with anything, please feel free to reach out to support@mailchannels.com
Nov 20, 16:06 PST
Monitoring - We have identified the issue and a workaround has been implemented. We are continuing to monitor.
Nov 20, 15:03 PST
Investigating - We are currently investigating elevated levels of outbound smtp authentication failures.
Nov 20, 12:54 PST
Resolved - We have now identified and resolved the performance issues with the Reseller API.

If you have any questions or concerns, please contact MailChannels Support (support@mailchannels.com)
Nov 20, 10:56 PST
Update - Our automated systems have detected possible performance issues with the Reseller API. We are currently investigating and will provide an update soon.
Nov 20, 10:52 PST
Investigating - Our automated systems have detected possible performance issues with the Reseller API. We are currently investigating and will provide an update soon.
Nov 20, 10:52 PST
Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020
Completed - The scheduled maintenance has been completed.
Nov 11, 10:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:00 PST
Scheduled - Our Swiss network provider is doing emergency maintenance on core network equipment. Outbound filtering via smtp.mailchannels.ch may be intermittently unavailable starting at 9:00 AM Pacific Time, the maintenance is planned to take around 90 minutes.

Our main outbound filtering endpoint, smtp.mailchannels.net, will not be affected.
Nov 11, 07:41 PST
Nov 10, 2020

No incidents reported.

Nov 9, 2020

No incidents reported.