Help Center Login Severity Levels
All Systems Operational
Uptime over the past 90 days. View historical uptime.
MailChannels Outbound Filtering - SMTP Service ? Operational
90 days ago
100.0 % uptime
Today
MailChannels Host Console ? Operational
90 days ago
100.0 % uptime
Today
Reseller API ? Operational
90 days ago
100.0 % uptime
Today
MailChannels Inbound Filtering - SMTP Service ? Operational
90 days ago
100.0 % uptime
Today
MailChannels Inbound Filtering - Domain Console ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
MailChannels Outbound SMTP Connection Latency ?
Fetching
MailChannels Outbound Average SMTP Session Duration ?
Fetching
MailChannels Inbound Average SMTP Session Duration ?
Fetching
Past Incidents
May 20, 2019

No incidents reported today.

May 19, 2019
Reseller API Degradation
Resolved - We have now identified and resolved the performance issues with the Reseller API.

If you have any questions or concerns, please contact MailChannels Support (support@mailchannels.com)
May 19, 02:11 PDT
Update - Our automated systems have detected possible performance issues with the Reseller API. We are currently investigating and will provide an update soon.
May 19, 02:10 PDT
Investigating - Our automated systems have detected possible performance issues with the Reseller API. We are currently investigating and will provide an update soon.
May 19, 02:10 PDT
May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019
Outbound Mail Outage
Postmortem - Read details
May 9, 16:59 PDT
Resolved - The issue has been resolved. We will post a postmortem for the issue soon.
May 9, 13:29 PDT
Monitoring - Mail is being processed normally; however, we are operating with less redundancy than normal in our infrastructure.
May 9, 07:03 PDT
Investigating - Starting at approximately 1 AM PST time, we were alerted about mail flow issues in our outbound service and have been working on resolving the issues since.

As of 2:30 AM PST time, all the mailflow has been redirected through one of the working clusters while we continue to investigate what caused the issues in the failed cluster.

There should be no mail flow issues at the moment. If you are still facing issues, please contact support@mailchannels.com and we will investigate.
May 9, 03:35 PDT
May 8, 2019

No incidents reported.

May 7, 2019
Increase in False Positives
Resolved - An immediate fix has been deployed. All .co.uk domains are being delivered now through the service.
May 7, 10:53 PDT
Update - We have received reports that some .co.uk domains are still being inappropriately blocked. We are rolling out immediate updates to fix this.
May 7, 10:38 PDT
Monitoring - For 27 minutes today, ending at approximately 8:30 Pacific Time (San Francisco), an error in our spam filtering system erroneously blocked all messages with a destination address ending in “.co.uk”. We are working on a fix.

We sincerely apologize to our customers for the inconvenience.
May 7, 09:14 PDT
May 6, 2019

No incidents reported.

← Incident History Powered by Statuspage