MailChannels Cloud Status

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All Systems Operational

Uptime over the past 90 days. View historical uptime.

MailChannels Outbound Filtering - SMTP Service Operational

90 days ago

99.91 % uptime

Today

MailChannels Host Console Operational

90 days ago

100.0 % uptime

Today

Reseller API Operational

90 days ago

100.0 % uptime

Today

MailChannels Inbound Filtering - SMTP Service Operational

90 days ago

100.0 % uptime

Today

MailChannels Inbound Filtering - Domain Console Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

MailChannels Outbound SMTP Connection Latency

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MailChannels Outbound Average SMTP Delivery Latency

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MailChannels Inbound Average SMTP Session Duration

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Past Incidents

Nov 21, 2019

No incidents reported today.

Nov 20, 2019

No incidents reported.

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

High SMTP Connection Latency

Resolved - The incident was tracked down to a transient routing issue between Amazon Web Services and one of our egress traffic providers. Steps have been taken to reduce the likelihood of a recurrence of this problem.
Nov 8, 14:19 PST

Investigating - Severity Level: 3

We are currently investigating higher than normal connection latency that might have an impact on email delivery services.
Nov 8, 11:27 PST

SMTP Service Degraded Performance

Resolved - This incident has been resolved.
Nov 8, 14:06 PST

Update - Queue sizes have returned to normal, messages should now be delivered quickly. We're continuing to monitor while we work with our service providers to identify the root cause.
Nov 8, 11:50 PST

Monitoring - A network problem was causing a large number of connections to downstream destination servers to time out. The problem appears to have been resolved. We are in contact with our networking provider to identify a root cause, and we are continuing to monitor the situation.

No messages have been lost. It may take some time to deliver all of the currently queued messages. We will update this incident when delivery delay times are back to normal.
Nov 8, 11:26 PST

Investigating - We are currently experiencing a degraded performance in our Mailchannels Cloud SMTP service.

Our operations team is working to identify the root cause and implement a solution. Mail is still being delivered, but messages may be delayed.

We will send an additional update in 60 minutes or as soon as we have more information to share.
Nov 8, 11:02 PST

SMTP Service Degraded Performance

Resolved - A networking failure caused message delivery from our queues to the recipient servers to fail. This meant the messages were retained in our queues for longer than normal. No messages were lost.

The problem has now been resolved, and messages are being delivered. It may take a few minutes for all of the queued messages to be delivered to their destinations.
Nov 8, 10:01 PST

Investigating - We are currently experiencing a degraded performance in our Mailchannels Cloud SMTP service.

Our operations team is working to identify the root cause and implement a solution. Mail delivery for all MailChannels Cloud users may be intermittent.

We will send an additional update in 60 minutes or as soon as we have more information to share.
Nov 8, 09:18 PST

Nov 7, 2019

No incidents reported.

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