Increased SMTP Connection Latency

Incident Report for MailChannels

Resolved

This incident has been resolved.
Posted Sep 09, 2025 - 11:17 PDT

Update

We are continuing to monitor for any further issues.
Posted Sep 09, 2025 - 10:30 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 09, 2025 - 10:30 PDT

Investigating

We are currently investigating higher than normal connection latency that might have an impact on email delivery services.
Posted Sep 09, 2025 - 10:04 PDT
This incident affected: Outbound Filtering (SMTP Service).