MailChannels entered an incorrect field into a DNSSEC DS record for mailchannels.net, causing name resolution errors. The incorrect DS record was promptly removed from the DNS; however, because of DNS caching, it may take some time for this change to propagate to the entire DNS. Please purge any DS records for mailchannels.net; our registrar (GoDaddy) is already publishing the correct record set and this should bring things back into operation.
We are continuing to monitor this.
Posted Jan 09, 2024 - 14:02 PST
Update
We are continuing to monitor for any further issues.
Posted Jan 09, 2024 - 13:23 PST
Monitoring
The issue seems to be due to a DNS change and should resolve itself as the change propagates through the global DNS. Please try flushing your DNS in the meantime.
Posted Jan 09, 2024 - 13:23 PST
Investigating
We are investigating reports of issues connecting to our outbound endpoint smtp.mailchannels.net
Posted Jan 09, 2024 - 12:51 PST
This incident affected: Outbound Filtering (SMTP Service) and Inbound Filtering (SMTP Service).