Service Connectivity
Incident Report for MailChannels
This incident has been resolved.
Posted Jan 10, 2024 - 15:02 PST
MailChannels entered an incorrect field into a DNSSEC DS record for, causing name resolution errors. The incorrect DS record was promptly removed from the DNS; however, because of DNS caching, it may take some time for this change to propagate to the entire DNS. Please purge any DS records for; our registrar (GoDaddy) is already publishing the correct record set and this should bring things back into operation.

We are continuing to monitor this.
Posted Jan 09, 2024 - 14:02 PST
We are continuing to monitor for any further issues.
Posted Jan 09, 2024 - 13:23 PST
The issue seems to be due to a DNS change and should resolve itself as the change propagates through the global DNS. Please try flushing your DNS in the meantime.
Posted Jan 09, 2024 - 13:23 PST
We are investigating reports of issues connecting to our outbound endpoint
Posted Jan 09, 2024 - 12:51 PST
This incident affected: Outbound Filtering (SMTP Service) and Inbound Filtering (SMTP Service).