Delay in Outbound Email Delivery

Incident Report for MailChannels

Resolved

All old mails in queue have now been delivered. Some mails might have bounced back with a "lost connection" error message.

Posted Nov 17, 2021 - 14:39 PST

Update

Mails are still clearing out of the queues.

Posted Nov 17, 2021 - 11:30 PST

Monitoring

Mails in the queue is being delivered quickly now. New emails are being delivered quickly. Some mails might have bounced back with a "lost connection" error message.

Posted Nov 17, 2021 - 10:00 PST

Investigating

We have identified an issue with outbound service resulting in delayed email delivery. We have deployed a fix. It will take some time for the queues to clear out.

We will post an update once the queue has been completely cleared out.

Posted Nov 17, 2021 - 09:47 PST

This incident affected: Outbound Filtering (SMTP Service).