High SMTP Connection Latency

Incident Report for MailChannels

Resolved

This incident has been resolved.

Posted Mar 28, 2023 - 13:40 PDT

Update

Recovery is now complete. Emails in the queues have been cleared out.

If you are continuing to see any issues, please reach out to us at support@mailchannels.com

Posted Mar 28, 2023 - 13:40 PDT

Monitoring

Emails are still backed up in our queues and are being delivered slowly.

If you are continuing to see any issues, please reach out to us at support@mailchannels.com

Posted Mar 28, 2023 - 12:13 PDT

Identified

We have implemented a fix. Emails are still backed up in our queues and are being delivered slowly.

Posted Mar 28, 2023 - 11:44 PDT

Update

We have identified the root cause and are working on fixing the issue. At this point, email delivery is delayed or backed up in your mail servers.

Posted Mar 28, 2023 - 10:47 PDT

Investigating

Severity Level: 3

We are currently investigating higher than normal connection latency that might have an impact on email delivery services.

Posted Mar 28, 2023 - 09:58 PDT

This incident affected: Outbound Filtering (SMTP Service).