Delay in email delivery

Incident Report for MailChannels

Resolved

The servers queues are back to normal status.

Posted Oct 19, 2022 - 15:16 PDT

Update

Backed up emails are still being delivered from the queues.

Posted Oct 19, 2022 - 11:46 PDT

Monitoring

We have identified the issue and deployed the fix. All the backed up mails are clearing out. It may take a while for all the backed up emails to be delivered.

Posted Oct 19, 2022 - 10:38 PDT

Investigating

We are investigating an issue causing delays in email delivery in the outbound service.

Posted Oct 19, 2022 - 10:33 PDT

This incident affected: Outbound Filtering (SMTP Service).